On behalf of Industrial Communications, we send our wishes for your continued safety and health as we continue to address COVID-19’s impact together. As an organization that owns and operates critical wireless communications infrastructure (our towers and Connect Plus Two-way Radio Network) and that also maintains and supports critical Public Safety and Emergency Response communications networks as well as major Cell Carrier networks essential to E-911 services and cell phone service, Industrial Communications is a COVID-19 Essential Services provider under the Public Works and Communications guidelines set forth by the State.
Our facilities are open, and our team is here for you.
We understand the challenges we are all facing and want to share some of the actions we are taking to ensure the health and safety of our employees and customers while maintaining normal business operations.
We are open Monday– Friday between 8:00 am – 5:00 pm as normal. Many employees are working remotely from home and we have a strict rotating schedule in place to promote social distancing and to limit potential exposure to COVID-19.
Requests for quotes, placing orders, scheduling service, and all other daily operations will continue as normal. We are committed to ensuring that all customers have seamless access to our many service offerings that they rely on to communicate and operate their business.
Access to Our Facilities:
Customers, vendors, and business associates that need access to our facility are asked to follow these guidelines:
- Call or email ahead of time to coordinate equipment drop-off / pick up. We want to make sure that the appropriate person is available to assist when you arrive.
- Proceed to the main entrance to ring the buzzer and announce yourself. You will have the option to drop-off / pick-up your equipment at a designated area outside, or to gain entry to our lobby where you will be greeted at the customer service window. All other areas besides the lobby will remained closed off from visitors at this time.
- Authorized access to all tower sites continues as normal.
As the COVID-19 situation evolves, we will continue to assess our operation and communicate any changes as quickly as possible. As always, thank you for your business and support, and please know we are here for you during this difficult time.