Warranties2017-03-23T23:39:48-04:00

Warranties

This information is directly from Motorola and contains their factory warranty information.

Motorola Service from the Start for MOTOTRBO two-way radios
Every day you rely on your MOTOTRBO radios for your critical communications.  Now, you can protect these radios against normal wear and tear and more with Service from the Start – one of the most extensive service offerings available.

This unique offering comprises fast repair turnaround times, expert telephone technical support and access to the latest software releases; all backed by Motorola’s globally integrated services infrastructure, highly qualified support technicians and certified repair facilities.  You’ll get multi-year technical support and repair coverage, providing the investment protection you need to reduce your total cost of ownership.

Enhanced peace of mind
MOTOTRBO radios are built to perform well in rugged environments and extreme situations.  Nevertheless, Motorola recognizes that accidents happen.  That’s why Motorola also offers Service from the Start with Comprehensive Coverage which, in addition to normal wear and tear, provides protection against accidental breakage so you can enjoy enhanced peace of mind.  Broken display?  No problem.  Cracked housing?  No problem.  Damaged keypad?  No problem.

You’re one phone call away from a MOTOTRBO expert
With Service from the Start, you can rest assured that technical support queries are dealt with promptly to ensure minimal downtime is incurred.  Motorola’s technical experts work with your Motorola partner, as required, to isolate, diagnose and resolve hardware and software issues.  We can initiate a repair request quickly and easily on your behalf.  Once in the service center, your radio will be handled by one of Motorola’s certified repair technicians.  State-of-the-art diagnostics equipment, repair tools, and an extensive inventory of replacement parts help Motorola to provide expert repair on your MOTOTRBO radios.  In addition, Motorola service centers are fully certified to comply with ISO standards using proven, repeatable processes to help ensure your repair is completed right the first time and ever time.

Fast repair turnaround time
With Service from the Start, we provide faster turnaround time to keep your devices operating at peak capacity.  You benefit from priority repairs with turnaround times ranging from same day up to 5 days depending on the service package you select.  This will ensure devices are back in your hands quickly, minimizing downtime and enhancing productivity.

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Commercial Radios
VL50 Portable Two-way Radios One (1) Year
BPR 40 Portable Two-way Radios One (1) Year
CP185 Portable Radios Two (2) Years
CP200d Portable Two-way Radios Two (2) Years
CM200d Mobile Two-way Radios Two (2) Years
CM300d Mobile Two-way Radios Two (2) Years
Mag One Accessories (except Mag One battery) Six (6) Months
Accessories (including Mag One battery) One (1) Year
Speaker Microphones and Cords Carrying Cases Antennas
Rechargeable Batteries Chargers Duplexers
Headsets and Earpieces Power Supplies Telephone/Interconnects
Mobile Microphones and Cords External Speakers DC and Tone Remote Adapters
Professional Radios
Portable Two Way Radios
EX500 Three (3) years
HT750 / HT1250 / HT1250LS+ Two (2) Years
PR1500 Two (2) Years
PR400 Two (2) Years
PR860 Two (2) Years
XPR3300 / XPR3500 Two (2) years + One (1) year SfS LITE
XPR7350 / XPR7380 Two (2) years + One (1) year SfS LITE
XPR7550 / XPR7580 Two (2) years + One (1) year SfS LITE
SL7550 Two (2) years + One (1) year SfS LITE
Mobile Two Way Radios
CDM1550 Two (2) Years
PM1200 Two (2) Years
PM1500 Two (2) Years
XPR2500 Two (2) years + One (1) year SfS LITE
XPR5350 / XPR5550 Two (2) years + One (1) year SfS LITE
*For MOTOTRBO Handheld Control Head, see Accessories section below
Fixed Equipment
XPR Repeaters Two (2) Years
MTR3000 Repeater Two (2) Years
XRC9000 Gateway Two (2) Years
MIP 5000 One (1) Year
Pagers
Advisor II One (1) Year
Minitor VI Two (2) Years
Accessories (including Mag One battery) One (1) Year
Speaker Microphones and Cords Carrying Cases Antennas
Rechargeable Batteries Chargers Duplexers
Headsets and Earpieces Power Supplies Telephone/Interconnects
Mobile Microphones and Cords External Speakers DC and Tone Remote Adapters

MOTOTRBO Handheld Control Head
Rechargeable Batteries will be replaced during the applicable warranty period if:

  1. The battery capacity falls below 80% of rated capacity, or
  2. The battery develops leakage.

MOTOROLA, at its option, will at no charge either repair or replace this Product during the warranty period provided it is returned in accordance with the terms of this warranty to the place of purchase. Repair, at MOTOROLA’s option, may include the replacement of parts or boards with functionally equivalent reconditioned or new parts or boards. Replaced parts or boards are warranted for the balance of the original applicable warranty period. All replaced parts or Product shall become the property of MOTOROLA.

This express limited warranty is extended by MOTOROLA to the original end user purchaser or lessee only and is not assignable or transferable to any other party. This is the complete warranty for Product manufactured by MOTOROLA. MOTOROLA assumes no obligations or liability for additions or modifications to this warranty unless made in writing and signed by an officer of MOTOROLA. Unless made in a separate agreement between MOTOROLA and the original end user purchaser, MOTOROLA does not warrant the installation, maintenance or service of the product.

MOTOROLA cannot be responsible in any way for any ancillary equipment not furnished by MOTOROLA which is attached to or used in connection with Product, or for operation of the Product with any ancillary equipment and all such equipment is expressly excluded from this warranty. Because each system which may use the Product is unique, MOTOROLA disclaims liability for range, coverage or operation of the system as a whole under this warranty.